Privacy Policy

Your privacy, and the privacy of all registered users of web sites that are part of the Trade Data Vault service, is important to us. This policy describes how all user personal information and their activities on our site will be processed by us. By visiting you are accepting and consenting to the practices described in this policy.

We are committed to safeguarding the privacy of our website visitors.

  1. What information do we collect?

In connection with your use of our site, we ask for and may collect a variety of information from and about you in different ways.

a) Information you give us. You may give us information about you by filling in the various forms on our site, by filling in any other forms provided to you by us or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Site, request information and when you contact us or report a problem with our Site. The information you give us may include (but is not limited to) your name, address, e-mail address, phone number, and financial details. We may also collect the information you disclose in any of our scorecards, chat rooms, discussion groups, and bulletin boards.

b) Information we collect about you. We may receive information about you from third parties. With regard to each of your visits to our Site we may automatically collect the following information:

(1) Technical information, including (but not limited to) the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

(2) Information about your visit, including (but not limited to) the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.


(a) Use of our site requires that you accept the use of cookies, which are small data files that our Web site sends to your browser for storage on your computer’s hard drive. We use cookies to protect confidential data, track activity at our site and better serve your needs and interests. By continuing to browse the site, you are agreeing to our use of cookies.

(b) Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

(c) You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of this site.


We are only allowed to use your personal information if we have a lawful reason for doing so. We will use your information if we can satisfy that processing it is necessary:

  • To provide our product and or services to you;
  • In order to comply with a legal or regulatory obligation;
  • When it is in our “legitimate interests” (i.e. we have a business or commercial interest to use your information as long as it does not overly prejudice you); and/or
  • When you consent to it.

We use information held about you in the following ways:

What we use your information for

  • To manage our relationship with you
  • To carry out marketing activities
  • To understand how our customers use our website and services
  • To provide guidance on our website and services
  • To deliver our product and services to you
  • To develop our products and services
  • To detect, investigate and report financial crime
  • To run our business efficiently and in compliance with applicable regulatory standards

Our basis for using your information

  • Provision of our product and services
  • Your consent
  • Compliance with legal and regulatory obligations
  • Our legitimate interests – developing products and services, keeping records up to date and determining which of our services may be of interest to you, improving and increasing our business and services.


For the avoidance of doubt, nothing in this Privacy Policy shall limit the right in Submissions that you provide to Trade Data Vault, as “Submissions” and rights therein are defined in the Web Site Terms and Conditions of Use.


(a) We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

(b) We may share your personally identifying information, and information about your activities and preferences with selected third parties including:

i) any of our employees, business partners, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy and for the performance of any contract we enter into with them or you;

ii) analytics and search engine providers that assist us in the improvement and optimisation of our Site; and

iii) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

(c) We may also provide these companies with collective profiles of our user groups and their activities and preferences. Such collective profiles may also be disclosed in describing our site and services to prospective partners, advertisers and other third parties, and for other lawful purposes.

(d) Finally, we may disclose information to fulfill certain legal and regulatory requirements or if we believe, in good faith, that such disclosure is legally required or necessary to protect others’ rights or to prevent harm.

(e) Except as provided in this privacy policy, we will not provide your personal information to third parties.

5. Your rights

a) Right to access your personal information

You may instruct us to provide you with a copy of any personal information we hold about you and certain details of how we use it.  Your information will be provided to you electronically. Provision of such information may be subject to the payment of a fee (currently fixed at £25) to meet our costs in providing you with details of the information we hold about you. 

b) Right to rectification

You have the right to have your information rectified if it is inaccurate or incomplete. We aim to ensure that your personal information is accurate, however please do contact us at if you require your information to be updated or amended. 

c) Right to erasure

You have the right to request the deletion or removal of your information. There are specific circumstances where we may be unable to deal with your request if we need to retain your information to comply with a legal or regulatory obligation.

d) Right to restrict processing

You have the right to request that we limit the way we use your information if you have a particular reason for wanting that restriction e.g. in circumstances where you believe that we don’t have the appropriate rights to process your information.  Contact us at for this.

e) Right to data portability

You have the right to obtain some of your information in a format you can move from one service provider to another. Should you request it, we will provide you with an electronic file of your basic account information. 

f) Right to object

You have the right to object to us processing your information and you can ask us to stop sending you marketing communications at any time. Just contact us at

Our site may have certain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 

6. Updating Information

Please let us know if the personal information which we hold about you needs to be corrected or updated by sending us an email to

7. Consent

You can withdraw your consent at any time. Please contact us if you want to do so at 

8. Security

a) We use industry–standard encryption methods to transmit your personal registration information from your computer to ours across the Internet, and we restrict access to any transactional portions of our site to computers running web browsers that support Secure Socket Layer (“SSL”) protocol. To use this protection technology, you need to have an SSL–capable browser, such as Netscape Navigator 4.5 or higher, Microsoft Internet Explorer 4.5 or higher. These browsers will automatically activate the technology when you log on to our site.

b) Please remember that you play a valuable part in security as well. Your password to access our site, which you select at registration, should never be shared with anyone and should be changed frequently. And, after you have finished using our site, you should log off and exit your browser so no unauthorized persons can use our site with your name and account information. Remember that any information you voluntarily disclose on–line in any news or message postings, scorecards, discussion groups or chat rooms may be collected and used by others without your permission. Furthermore, if you provide any information to parties who operate Web sites that are linked to or from our site, different rules may apply to their collection, use or disclosure of your personal information. We encourage you to review these sites’ policies before revealing any sensitive or personal information.

c) Regardless of the precautions taken by you or by us, “perfect security” does not exist on the Internet. We cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk.

9. Where we store your personal data

a) We use data hosting service providers located in Vienna, Frankfurt and Zurich. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“) to processed by staff operating outside the EEA who work for us or for one of our agents, contractors or suppliers who we use to help run our product and or services.

b) If we do transfer information to our agents, contractors, or suppliers outside of the EEA, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

c) All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

d) Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

10. Changes to Privacy Policy.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

11. Contact

You can request access to the personal information we hold about you by emailing us at with the subject line “Subject Data Access Request”. 

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

12. Complaints

If you want to make a complaint about how we have handled your personal information, please contact  us at and we will investigate the matter and report back to you. If you are still not satisfied after our response or believe we are not suing your personal information in line with the law, you also have the right to complain to the UK’s data protection regulator – the information commissioner’s office. 



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